FAQ | ClaimsCo

Can you manage a claim I have already lodged or been denied for?

A new claim is more effective for our team to gain a successful outcome, but if you’ve already begun and you are experiencing issues, we can step in based on your prior insurer interactions. Our success stories include turning denied claims into approvals. If your claim has faced denial or partial approval, reach out to us without delay for fast assistance.
If I make a claim will my premium go up?

When a region is affected by natural disasters like hailstorms, insurance premiums for the affected areas may increase due to elevated risk levels. These changes can be influenced by factors such as annual updates to insurance records reflecting recent weather activities and the collective repair efforts of residents in the same region. It’s worth noting that premiums may rise simply due to the location, even without making a claim. Therefore your claim may or may not affect your premiums.
How is this different from going directly through my insurance company?

Our main differences are: We will handle the claim and complexities on your behalf. This means our team will; • Sit on hold for countless hours while you go about your day-to-day. • Follow up with your insurer regularly and provide you with updates. • Manage the complexities of the process, updating you at every key milestone. • We have 500+ 5 star reviews and a high success rate with the claims we lodge.
Do I need to move out during the repairs?

Typically, you do not need to move out during your repairs. A roof replacement takes a few days to a week. However, if you have an older home, or complications you may see this timeframe is a little longer. We do not see clients feel disturbed enough to request alternative accommodation.
Can I refer my friends to your service?

Absolutely! We have a referral program in place that allows you to earn a $200 gift card for every referral that successfully becomes a Rebuild Relief Client. Check out our terms and conditions on our website for more details.
What do I say if my Insurance company calls me?

Advise them that you have utilised a third-party advocate acting on your behalf and provide your insurer with ClaimsCo's contact details.
How often can I expect a call from ClaimsCo?

Your Claims Consultant will typically call once per week to update you on the progress of your claim. If you have an especially complex claim, this may then be once every 2 weeks. However, we will let you know prior that your claim is "complex".
What will be included in my repairs?

We receive full roof replacements for our clients and we intend to do the same for you too!

FAQ