Region
Sunshine Coast
Client
After being denied for roof damage due to age and condition, a stressed homeowner came to us.
Harold's Two-Year Journey to Justice
When unprofessional service and a difficult Loss Adjuster stood between an elderly client and the repairs he desperately needed, giving up wasn't an option. This is the story of a two-year fight for what was right.
Harold had been insured with WFI for years, but his claims dragged on for almost two years with unprofessional handling causing stress and uncertainty. There were many phone calls where Harold would ask, "Heather, do you think this is going to happen?" Through multiple complaints and persistent follow-ups, both claims were finally approved in full. Even after approval, the challenges continued. Negotiating the scope of works and quotes for both properties took several weeks with a difficult Loss Adjuster. But today, we're proud to say that both claims have been fully settled and handed over to the recommended builders for repair works. Harold can finally see the finish line.
Standing By Our Clients
Harold is an elderly client and absolutely lovely, which made his uncertainty throughout this process all the harder to witness. But giving up was never an option. Every phone call, every complaint, and every negotiation was driven by one goal: getting Harold to the finish line. With both claims now settled and AusCoast Builders ready to begin repairs, that goal has finally been achieved. Our priority is to take the frustration out of the insurance process by dealing directly with your insurer on your behalf. We prepare detailed claim documentation, liaise with assessors, and negotiate to ensure you receive the full entitlement to cover your repairs. With years of experience in both Queensland and New South Wales, we understand the specific requirements and standards insurers demand for storm-related claims, helping avoid delays and rejections. In addition to managing your claim, we coordinate with trusted roofing specialists who are qualified to handle hail damage repairs of all scales. From minor roof panel replacements to extensive structural restoration, we ensure the work is carried out to the highest safety and building standards. By combining meticulous claim management with reliable repair services, ClaimsCo delivers a seamless, end-to-end solution that protects your property and restores your roof with lasting results.