top of page
0O5A4289 (2)_edited.jpg

FREQUENTLY ASKED QUESTIONS

We are here to help

WHAT IS A MANAGED CLAIM AND HOW DOES CLAIMSCO HANDLE THIS?

A managed claim is one where a dedicated claims management team assists you throughout the entire claims process, from the initial inquiry to the claim settlement and/or repair. ClaimsCo manages your claims with a team of experts, striving for a seamless, efficient, and successful claims experience.


Similar to a mortgage broker's role in securing a bank loan, our claims advocates possess the understanding and skills required to pursue a successful claim outcome. This includes negotiation, leveraging specialist reports, and drawing upon years of combined claims experience and expertise. Opting for our claims advocates, like engaging a mortgage broker for bank loans, can lead to a more efficient claims process and we can provide support in cases where your claim is only partially approved or denied.

HOW LONG DOES THE CLAIMS MANAGEMENT PROCESS TAKE?

Depending on your insurance company, the claims management process can take between 3-5 months on average. Our team will be in contact with you with frequent updates along the way. Rest assured, our aim for your claim is to achieve a successful outcome in the shortest possible time.

WHAT’S THE COST TO MANAGE THE CLAIM?

Our services are provided on a conditional NO-WIN, NO-FEE basis.
We are remunerated in two ways:
i) The main way we are paid for our services is via a referral fee from a licensed recommended repairer at the completion of your repairs. 
ii) Another option, is if you choose not to have the repairs completed by one of our recommended repairers, a service fee will apply for the services provided by us to manage your claim. Refer to your Engagement Letter for further details relevant to your individual claim.

WHAT’S THE NEXT STEP?

Once you're ready to proceed, the next step is to sign the Letter of Engagement and Delegation of Authority. From there, your claim will be reviewed and assigned to a dedicated claims manager who will then reach out to introduce themselves and kickstart the claims process on your behalf. Once we are authorised on your claim, you won't need to contact your insurance company, as your claims manager will manage all communication on your behalf.

HOW DOES YOUR COMPANY GET PAID?

Our services are provided on a conditional NO-WIN, NO-FEE basis.
We are remunerated in two ways:
i) The main way we are paid for our services is via a referral fee from a licensed recommended repairer at the completion of your repairs. 
ii) Another option, if you choose not to have the repairs completed by one of our recommended repairers, a service fee will apply for the services provided by us to manage your claim. Refer to your Engagement Letter for further details relevant to your individual claim.

WHAT HAPPENS IF INSURANCE DENIES MY CLAIM?

We have a track record of achieving successful outcomes for our clients, with a remarkable success rate. Even if your insurance company disagrees with the damages we've identified, we leverage our experience and expertise to aim for a review, negotiation and approval of your claim. We have had many of our clients' denied claims overturned using our expert team.
Importantly, we do not charge you any additional fees if your insurance company initially denies your claim, this is part of our service.

DO I NEED TO CONTACT MY INSURANCE COMPANY TO TELL THEM I AM DEALING WITH REBUILD RELIEF AND CLAIMSCO TO MANAGE MY CLAIM?

Your insurer may want to confirm with you that you are working with us to manage your claim. We have a claims handling licence (AFSL) which allows us to manage and negotiate on your insurance claim.
By engaging our services, we handle the entire claims process on your behalf. This includes waiting on hold with the insurance company, communicating all relevant information, and dealing with any potential challenges or complex issues associated with a claim. You can rely on us to manage the communication and negotiations with your insurer, ensuring a smoother claims experience for you.


WHAT IF YOUR RECOMMENDED REPAIRER FINAL QUOTE IS MORE THAN WHAT INSURANCE HAS PAID ME?

Sometimes the insurance company's initial scope of work may be incorrect, or the initial quote from our recommended repairer may exceed the amount the insurance company has initially offered to pay. If this occurs, we have a solution in place. Thanks to our strong relationship with our recommended repairers, we are able to confirm a price with them before settling your claim with your insurance provider. This process aims to ensure that you will only be responsible for paying any remaining portion of your excess if you proceed with our recommended repairer.

WHAT IF I HAVE SOLAR?

If you have solar panels, we'll include an inspection of them as part of your claim or the repair. Our recommended repairers engage solar specialists, who use advanced testing techniques, including thermal imaging to identify any damages that may not be visible to the naked eye.


After the inspection, we'll aim to incorporate this assessment into the initial scope of works or it may be treated as a Variation of Works, depending on the specifics of your claim.

bottom of page